Our Location: Quail Ridge Rv Park, Hauchua City, Arizona
A quiet night, nice for sleeping and I had a good night’s sleep. I was awake around 5:30 AM but didn’t get out of bed until around 7 AM. A morning appointment at Lawley Chevy Dealership for 8:30 AM in Sierra Vista had me out the door a few minutes before 8 AM.
I arrived at the dealership a little before my appointment and checked in telling the gentlem en behind the service desk if it wasn’t covered under warranty then they were to do nothing. I knew it would qualify but didn’t want any surprises. I settled down to wait until they had a clear picture of the issue. I was there about an hour before the service guy comes to me saying there is a problem with the warranty. Hmmmm…..okay I’m listening.
Do you recall when I took the Dogsled to Spenser Chevy in Cobourg, Ontario? The power train warranty is good for 5 years (which I found out today ends on Dec 5, 2018) or 100,000 MILES. In Cobourg the Dogsled read 88 thousand and some odd MILES (as it’s an American truck), that was on the first line of the paper in hand and the second line read something like: change US MILES to Canadian MILES with a number of 135 thousand and some change MILES not KILOMETERS. According to the fellows at Lawley that voided the warranty. I explained that it was a typo, obviously because Canada does not use miles but kilometers. If they did the math they would know the mileage was in Kilometers as the numbers were right on for the conversion. I also pointed out that current odometer reading on the Dogsled was 91 thousand and change MILES. The evidence would be pretty over whelming that the warranty would still be valid. However with the printed word MILES and the number being 135 thousand these fellas felt it voided the warranty. They told me to take it back to Spenser in Cobourg and have them do it as it was their mistake. I explained that it was 2000 MILES away and I wasn’t returning to Canada until April at which times the warranty would be void. The fellow at Lawley shook his head and said, but the warranty is void due to this printout. So I asked him if I was supposed to be penalized for a typo at a dealership thousands of miles away? Was I supposed to pay from my own pocket the price of this warranty repair due to an error by someone else when Lawley has proof of the mileage by looking at the odometer in the truck? He said he’s be back.
I can tell you I wasn’t too happy. A lady sitting beside me was shocked at what she’d over heard. I think she was more upset than I was at that point. At this point I wasn’t overly concerned but was getting myself ready for an argument with management and/or perhaps Chevrolet warranty department itself. The service guy returned with some interesting news. They would do the work as warranty work but would send the bill to Spenser Chevrolet in Cobourg as it was their mistake. Spenser Chevrolet can then work it out with someone else. That worked for me just fine. I paid less than $25 US for a new oil filter as they had to replace the oil anyway and so an oil change was accomplished at the same time.
Out the door around 12:30 PM and headed home with the oil leak issue resolved and an oil change. I can tell you I was happy to be out of there and on my way home. The rest of the day was spent puttering around and watching a bit of tv. It was a good wind down from the morning. Tomorrow will be a day of being out and doing something touristy.
Calls to brother Rick and his lovely wife Barb tonight filled me in on the medical issue. The smaller of two bones in Rick’s leg is broken just above the ankle. The specialist today semi casted it and wrapped it with a tensor bandage so it can be adjusted due to the amount of swelling. They will see him in 3 weeks when the swelling goes down before they decide what to do with it. So we will have to wait to see how it goes. A chat with Dad tonight as well, things are going pretty well for him. He’s staying out of trouble and keeping himself busy. Always a plus, don’t you think? Talked to daughter Bradey’s answering machine tonight.
Sorry no pictures tonight, didn’t take the camera with me. Thanks for stopping by, I hope your day was spectacular where ever you may be.
Until next time… take care, be safe,
Deb
Sounds like a fun time at the dealership...as long as the money did not come out of your pocket that is a good ending. Have fun sight seeing.
ReplyDeleteIt was certainly interesting. No money from me and I'm sure there will be no issues from anyone else.
DeleteTake care, be safe,
Deb
Glad they worked it out to be covered under warranty.
ReplyDeleteIf the Specialist wait more then a week to properly set Rick's Leg it will already have started setting. It has to be set as soon as the worst swelling is down for it to heal properly.
Enjoy your tour.
Be Safe!
It's about time.
I'm happy about the warranty work as well. I would assume the specialist would know what he's talking about after all, he's the specialist.
DeleteTake care, be safe,
Deb
Nice that you git the oil leak fixed at no cost to you. keep enjoying the days there.
ReplyDeleteThanks George. I'm happy with the warranty work too.
DeleteTake care, be safe,
Deb
Glad you got the oil leak completed under warranty..but really they can't look at the odometer and know that it's under 100,000 miles..sure doesn't say much for them! UHHH..I really like the way you stay in touch with your family so often. I'm sure it makes your dad feel better to hear from you when you're so far away..blessing you still have him :)
ReplyDeleteThanks Shirley. The warranty issue was over the wording which would be sent to Chevrolet for warranty pay, the mileage in the Cobourg paperwork listed the truck as having over the 100,000 magic number in MILES as opposed to kilometers. I understand the dealership here having issues with that but I think a picture of odometer reading might have also been sufficient but I'm not sure.
DeleteIt makes my dad worry less when he hears from us on a regular basis or on every day when we reach a destination. So it's an easy thing to do.
Take care, be safe,
Deb
How frustrating but you won the battle in the end. Good for you! It is always nice to have repairs at no charge to you.
ReplyDeleteThanks Patsy. I wasn't going to have the work done if it wasn't covered. The leak wasn't bad at all and I would have merely watched it very closely until we arrived back home and had my brother, dad and/or nephew do the work for me. However I'm happy to have it fixed and even happier to have not come out of my pocket due to someone else's error.
DeleteTake care, be safe,
Deb
Glad you got your oil leak fixed. Wouldn't a call back to the dealership in Cobourg, have helped to resolve the issue with the warranty? I think you should call them and tell your story, give Cobourg a heads up so you don't get anymore surprises later, just a thought.
ReplyDeleteI mentioned that to the dealership here yesterday that a call to Spenser's would clear up the mistake but their comment to me was that it wouldn't matter what the dealership said only what they had put into the computer regarding warranty work and the mileage and since the dealership here had a print out I'm sure it's listed at Chevrolet as well. There is no way that I can be involved as it's straight warranty work. I don't see how it could cause me any surprises later. However it is something I've been thinking about with regards to Spenser's.
DeleteTake care, be safe,
Deb
Atta girl. Hope you write a review about the dealership. Main thing is you are on the road and it was free!!!
ReplyDeleteThanks Lorne. I thought I'd wait a couple of days to ensure there was no issues before I write a review. It's fixed and I'm happy to be once again the owner of a leak free Dogsled.
DeleteTake care, be safe,
Deb